For a store, or any site you run
Add dasher. Teach him the rules.
Paste one script. Write what he should say in the box. You approve anything that changes the account.
Northwind · support
Customer
Can I return order 1002? It hasn't shipped.Dasher
1002 is still processing, $42.50. I'll request the refund.Dasher
It's in your inbox. Nothing moves until you approve it.Your inbox
Refund · order 1002
Approved$42.50 · still processing
Dasher files the request. You approve it, and the same request goes to the site.